Last Updated: August 2026
Introduction
Parenting 2 Thrive is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or engage with our coaching services.
Parenting 2 Thrive operates within the United Kingdom and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Parenting 2 Thrive provides parenting coaching, workshops, consultations and related support services to parents and families across the UK.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: zoe@parenting2thrive.com
What Information We Collect
Information You Provide Through Our Website
When you complete an enquiry form, we may collect:
- Name
- Email address
- Telephone number
- Service of interest
- Any information you include in your message
Information Collected During Coaching Services
To provide effective coaching and support, we may collect additional information, including:
- Contact details
- Family circumstances
- Parenting challenges
- Children’s ages
- Information relating to children’s behaviour and development
- Educational or school-related information
- Neurodiversity-related information shared by parents
- Session notes and coaching records
- Progress updates and agreed action plans
We only collect information that is reasonably necessary to provide our services.
Automatically Collected Information
When you visit our website, certain information may be collected automatically through analytics tools, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Website usage patterns
This information helps us improve the performance and usability of our website.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide coaching services
- Arrange and manage appointments
- Maintain coaching records
- Improve our services
- Improve website functionality and user experience
- Meet legal, regulatory or safeguarding obligations
- Protect our business against fraud or misuse
We will only process personal information where we have a lawful basis for doing so.
Our Lawful Bases for Processing
Depending on the circumstances, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide coaching services that you have requested.
Legitimate Interests
Where processing is necessary for the operation and improvement of our business and services.
Consent
Where you have given clear consent, such as when submitting an enquiry form or agreeing to the publication of a testimonial.
Legal Obligations
Where we are required to process information to comply with applicable laws or safeguarding responsibilities.
Children’s Information
Parenting 2 Thrive works with parents and carers rather than directly with children.
However, parents may share information relating to their children as part of coaching services.
Any information relating to a child is provided by and discussed with the child’s parent or legal guardian. We do not knowingly collect personal information directly from children through our website.
We treat all information relating to children with appropriate care and confidentiality.
Confidentiality and Safeguarding
Information shared during coaching sessions is treated as confidential.
However, confidentiality may be limited where:
- We are required by law to disclose information;
- There is a safeguarding concern involving a child or vulnerable person;
- There is a risk of serious harm to an individual.
In such circumstances, appropriate information may be shared with relevant authorities or professionals.
Testimonials
From time to time, clients may provide testimonials regarding their experience.
Testimonials will only be published with the client’s consent.
Where requested, testimonials may be anonymised to protect privacy.
Clients may withdraw consent for future use of testimonials by contacting us.
Analytics and Website Tracking
We currently use:
- Google Analytics
- Google Search Console
- Microsoft Clarity (or similar website analytics tools)
These tools help us understand how visitors use our website and identify opportunities to improve user experience.
Some of these tools may use cookies and similar technologies.
Further information regarding cookies can be found in our Cookie Policy.
Sharing Your Information
We do not sell, rent or trade personal information.
We may share information with trusted service providers where necessary for the operation of our business, including:
- Website hosting providers
- IT and website support providers
- Professional advisers
- Legal or regulatory authorities where required
Any third parties processing personal data on our behalf are required to keep it secure and confidential.
Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Information collected through coaching services, including coaching notes and client records, is stored securely and access is restricted where appropriate.
While no system can guarantee absolute security, we take privacy and data protection seriously and continuously review our security practices.
How Long We Keep Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and business requirements.
Typically:
- Enquiry information may be retained for up to 24 months.
- Client records and coaching notes may be retained for up to 7 years following the end of the coaching relationship.
Where information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing in certain circumstances
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact:
Complaints
If you have concerns about how your information is handled, please contact us first so that we can try to resolve the issue.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page and will take effect immediately upon publication.
We encourage visitors to review this policy periodically to stay informed about how personal information is protected.
Contact
If you have any questions regarding this Privacy Policy, please contact:
Parenting 2 Thrive
Email: zoe@parenting2thrive.com